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IT Help Desk Agent

Apply 2019-88910 Boise, Idaho No Clearance Required
Business Group Highlights

Information Technology and Facilities

The IT group is strategically aligned to provide effective IT/Facilities support to the Perspecta business. The team is responsible for executing functions to ensure day-to-day IT support, to ensure technology standards are established and followed across the organization, to manage assets and the confidentiality, integrity, security and availability of IT assets, information, data and services.  Facilities supports environmental, health and safety operations to ensure safe, comfortable and productive work environments for Perspecta employees.


Responsibilities

Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.


Qualifications

Requires High School level plus some advanced training. 2-3 years of experience.


About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds.  Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.


Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Please be aware of recruitment fraud and third parties misrepresenting themselves as Perspecta recruiting and other members of our management team. Perspecta does not request personal information outside of the online application at careers.perspecta.com or perspecta.com/careers, nor will Perspecta ever request payment or banking-related information, or advance money as part of the hiring process. Perspecta applicants chosen to move forward in the hiring process will be contacted by a Perspecta talent acquisition representative, and only from an “@perspecta.com” email extension and not via personal email providers such as Gmail, Yahoo, etc. or any chatting apps. If you believe you have been sent fraudulent correspondence please go to: https://www.ic3.gov.