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Service Desk - SRM User Admin

Apply 1686012 Norfolk, Virginia


Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work.  We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges.  Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions.  We continually push ourselves—to respond, to adapt, to go further.  To look ahead to the changing landscape and develop new and innovative ways to serve our customers.
Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. 
Perspecta’s talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let’s make an impact together.

Perspecta has an immediate need in our US Public Sector group for a Service Desk - SRM User Admin in Norfolk, VA

Change Management focuses on managing change in the environment.  Require high level of detail oriented experience working with Change Management processes.

24x7/365 environment which provides IT support for all requests for change. 

The IT systems covered includes client specific applications, network connectivity, database management, web interface and client hardware and software. 

Routinely review requests for change, execute and enforce the ITIL v3 change/release management process, perform rotating on-call duties and perform other change/release related tasks as assigned. Facilitate corrective action reviews; review and present change requests; document meeting results and decisions. Knowledge application of Information Technology Infrastructure (ITIL) framework required.


Bachelor’s Degree preferred.

ITIL v3 certified, Microsoft Certified Professional, with 3-5 years of experience in developing, implementing, supporting and training various processes including configuration and/or enhancements to existing systems, infrastructures and applications.

Minimum of 2 years of experience on a technical service desk.

Enterprise IT experience and a good working knowledge of the Microsoft Office suite.

Problem-solving skills with an emphasis on resolution of complex technical problems.

Demonstrated ability to quickly understand complex systems.

Ability to work on many tasks simultaneously in a high-pressure environment.

Interact with individuals on all organizational levels.

Experience with performing and coordinating root cause analysis and trend analysis.

Understanding of IP network infrastructures and experience with service level agreements of IP network infrastructures.

Responsible for sharing 24 x 7 on call rotation duties with other team members.

Possess 8570 certification.


Thank you for your interest in Perspecta. We are excited about our company and look forward to welcoming new employees to our talented team. Perspecta was recently formed through the combination of DXC Technology’s U.S. Public Sector business with Vencore and KeyPoint.

While applying for a job, you may find yourself having to create/sign-in with various accounts depending on the legacy company of the specific application you are completing. We appreciate your patience as we work behind the scenes to fully integrate our systems and create a consolidated applicant experience.

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